Content policy

Effective October 8, 2026

Sent by Moe is a community mailer and website. Businesses, organizations and neighbors can post events, offers, business cards and testimonials. This page says what is allowed, how to tell us about something that isn't, what we do next, and how to disagree with a decision.

What is allowed

True, local, useful information: events, offers, hours, services, and honest reviews.
Your own business, your own organization, your own event, in your own words.
Photos you took or have the right to use, with people's permission when they're recognizable.

What is not allowed

Anything illegal, or that helps someone break the law.
Scams, fake offers, fake reviews, impersonating a person or a business, and misleading claims.
Hate, harassment, threats, or content that targets a person or group for who they are.
Sexual content, violence, or content that exploits or endangers children. We report this to the authorities.
Raffles, sweepstakes, gambling, and prize drawings; tobacco, vaping, cannabis and weapons sales; cure and miracle health claims; claims of a sure result or of getting rich.
Other people's private information (home addresses, phone numbers, medical or financial details) without their permission.
Spam, scraping the directory to build a mailing list, or anything that attacks the site.

How we review

Offers, events and testimonials are reviewed by a person at Sent by Moe. A computer tool helps by flagging content for that person to look at; it does not publish or reject anything on its own. Business cards and profiles go through automatic checks and can be hidden by us at any time.

How to report something

On a business page, use Report this listing at the bottom. In the app, open the business and use Report this listing.
On an event page, use Report this event. Anything else, including an offer or content you think is illegal: email moe@sentbymoe.com. Tell us what it is, where you found it (the link, or the town and business name), why you think it breaks these rules, and your name and email if you want an answer. You don't have to give them.
Reports go to us only. The business is never told who reported it.

How reports are handled

Reports are read by a person at Sent by Moe.
Content that looks illegal or dangerous is looked at first, and may be hidden while we decide.
If you gave us an email, the decision and the reason are sent to it.

When we remove something

We hide or remove content that breaks these rules, and we may close an account that does it repeatedly. We tell the person who posted it what we did and why, and how to appeal. We may not tell them when the law or a safety concern says we shouldn't.

How to appeal

If we removed your content, hid your business, or turned down your report, reply to our message or write to moe@sentbymoe.com with the subject "Appeal". Appeals are handled as the law requires.

Copyright complaints

If you believe something on Sent by Moe copies your copyrighted work without permission, send a notice to moe@sentbymoe.com or by mail to Sent by Moe, PO Box 4023, West New York, NJ 07093. Under 17 U.S.C. 512(c)(3) the notice must include:

your physical or electronic signature (the copyright owner or a person authorized to act for the owner);
a description of the copyrighted work you say was copied;
the link or location of the material, enough for us to find it;
your name, mailing address, phone number and email address;
a statement that you believe in good faith the use is not authorized by the owner, its agent or the law; and
a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

Counter-notice. If we remove or disable material and you believe that was a mistake, send a counter-notice to the same address with your signature, a description of the material and where it appeared, a statement under penalty of perjury that you believe in good faith it was removed by mistake or misidentification, your name, address and phone number, and your consent to the federal court for your district (or, outside the US, the District of New Jersey) and to accept service from the person who sent the original notice. We may send a copy of a notice or counter-notice to the other party.

Repeat infringers. We close the accounts of people who are repeat infringers, in appropriate circumstances.

Contact point

One address for the public, for businesses and organizations, for courts and authorities, and for anyone using the EU Digital Services Act or UK Online Safety Act rights: moe@sentbymoe.com. Write in English. Personal data requests (see your data, correct it, delete it) have their own form: privacy request.

See also the terms of use, the privacy notice and support.