Help center

Common questions

• How much does a spot cost?Each town has its own price per spot, per Issue.
• When does my mailer mail?An Issue is ready to print once the businesses on it cover the cost of the mailing.
• How does the center bid lower my price?A center-square bid can lower every other spot's price for that Issue.
• How do I get on the mailer?Join, wait for Moe's approval, then Get a spot and pay on sentbymoe.com.
• How do I pay?By card on sentbymoe.com. The app opens the Review and pay page.

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Getting started

• What is Sent by Moe?Sent by Moe is a community mailer with a local events calendar and local businesses.
• Is Moe free?The mailer and the website are free for the people who get them.
• Find your town's pageScan the code on your mailer or type your ZIP code.
• Change your ZIP or townUse the change option on the home page to pick another ZIP.
• My ZIP covers more than one townEach ZIP is its own mailer, even if the ZIP reaches into more than one town.

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For neighbors

• Find events on your town's calendarYour town's page has a calendar of local events.
• RSVP to an eventGive your name and email on the event page, and Moe emails you the details.
• Offers and deals from local businessesBusinesses can post an offer for neighbors on their card.
• Save a business to your contactsA card can have a Save contact button.
• Alerts in the Sent by Moe appThe app can send alerts to your phone if you allow it.

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For businesses

• Get your business listedTell Moe about your business, verify your email, and build your card.
• Pick your townsEach town you choose is one ZIP code's mailer.
• The Mailer tabYour mailer's 40 places, the thermometer, prices per Issue, Get a spot and Bid on center.
• What the mailer thermometer showsHow much more money an Issue needs before it is ready to print, card fees included.
• Get a spot on a mailerPick a term, a first Issue and add-ons in the Mailer tab, then pay on sentbymoe.com.

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For organizers and churches

• Post events for free (churches, schools, groups)Churches, schools, libraries, charities and more can post community events free.
• Sign up your organizationEnter your email, tell Moe about your group, and sign the consent.
• Post an event as an organizationSign in at /org, create the event, and send it for review.
• Multi-day and all-day eventsSet a start and an end. Mark it all-day if there is no set time.
• How events are reviewedMoe reads each event and each new organization before they show.

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Referrals

• How referrals workSend a business your link. When it pays for its first order, you earn a reward.
• Your referral link and dashboardYour dashboard shows your link and each referral's status.
• Cash or credit for referralsChoose cash or credit for each referral. Credit is for businesses.
• Referral payouts with StripeCash rewards are paid through Stripe Connect.

Your card and proofs

• Change your cardSign in to your portal to edit your card, offers and events.
• Approve your card proofA proof shows your card. You approve it or ask for a change.
• My proof link did not openTry again, sign in to your portal, or ask for a fresh link.

Events

• Send in a community eventOpen your town's page and tap Submit an event. Community events go on free.
• Ticketed eventsA ticketed event is a paid placement with an order.
• Share your eventOnce an event is on the calendar, you get a link and calendar tools.

Payments and invoices

• How to payPay on sentbymoe.com. The app opens the Review and pay page for you.
• Pay an invoiceOpen the pay link from your invoice email or your portal.
• See your invoices and payment statusYour portal lists your agreement and invoice with their status.
• What the charge says on your statementThe line on your card or bank statement includes SENT BY MOE.
• Payment methodsPayments are made by card on a Stripe checkout page.

Account and privacy

• Sign in with an email codeThere is no password. Moe emails you a 6-digit code.
• Change your sign-in emailChange it on the Card tab, then confirm with a code sent to the new address.
• Ask to see, fix or delete your dataUse the privacy request form, or Privacy & security in your account.
• Delete my accountClose your account under Privacy & security.
• Do not sell or share my infoOpt out on the Do Not Sell page, or in your account.

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Team access

• Invite a teammateAdd a teammate in Your team. Moe sends them one email.
• Owner or editor: what is the difference?Owners manage everything. Editors manage events and the profile.
• Remove a teammate or leave a teamOwners remove people in Your team. Anyone can leave.