Accessibility statement
Last reviewed October 12, 2026
Sent by Moe is a community mailer with a site and an app. They are built for neighbors who use a screen reader, a keyboard or voice control, magnification, or who need more time or simpler wording.
Our approach
Sent by Moe aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2, level AA, on sentbymoe.com and in the Sent by Moe app for iPhone and Android. We test it ourselves and fix what we find.
What we do
- Every page has a title, headings in order, landmarks and a "Skip to content" link.
- Everything works with a keyboard alone. The focus outline is a dark green line with a white edge, readable on every background. Dialogs keep focus inside and close with Escape.
- Every form field has a label. Errors are written in plain words next to the field and announced to screen readers.
- Text is at least 4.5:1 against its background (3:1 for large text, field borders and focus outlines). The site zooms to 400% in your browser without sideways scrolling.
- Buttons, tabs and menu links are at least 44 pixels tall; a link inside a sentence is as big as the sentence.
- Images have text descriptions. Moe the mascot is decoration and is skipped by screen readers.
- Motion is small and stops when your device is set to reduce motion.
- In the app, every control has a name, a role and a state (selected, on, busy) that VoiceOver and TalkBack read, and text follows your Dynamic Type or font size setting.
- The agreements and consent forms we send as PDFs are tagged for screen readers, with a title, a language and a reading order.
How we test
Every release runs an automated check (axe-core, WCAG 2.2 AA and best practices) on the public pages at phone and desktop widths, then a person goes through the main flows with a keyboard only (join, sign, portal, organizer tools, admin) and checks the page the way a screen reader reads it. The app is checked on iPhone and Android: every control's name, role and state is read from the same information VoiceOver and TalkBack use, and screens are checked at large text sizes.
On October 12, 2026 the public pages were read with NVDA on Windows (Chrome) and VoiceOver on a Mac (Safari), the Android app with TalkBack, and the iPhone app with Apple's accessibility audit in the iOS simulator. What those readings turned up was fixed, and the fixes were checked in the page itself. A phone with TalkBack or VoiceOver turned on in someone's hand is not part of that testing yet.
Known limitations
- The site is light-colored only. It does not switch to a dark theme when your device is set to dark mode. Business cards that use a dark card theme are checked for contrast.
- Logos, headshots and photos come from the businesses themselves. We describe them by the business name; a business may not have added more detail.
- Payment happens on a Stripe page that Stripe builds and maintains. If you cannot use it, email us.
- The printed mailer is paper, not a web page. Everything on it is also on this site, and we can read it to you.
- The month grid on the calendar is dense on a large screen. On a phone it becomes a plain list, which reads better with a screen reader.
Tell us, or ask for an accommodation
If something here blocks you, or you need a page, a form or a document in another form (plain text, large print, read aloud, a phone call), email moe@sentbymoe.com with the page and what happened. You can also use our help page.
