Skip to content

Terms of use

Effective November 1, 2026

These Terms of use (the “Terms”) are an agreement between you and Sent by Moe (“we” or “us”). They cover sentbymoe.com, the Sent by Moe app, the printed mailer and everything we offer through them (together, the “Service”). By using the Service you accept these Terms. If you don't accept them, please don't use the Service.

Please read the section called “Disputes: arbitration and no class actions.” It says that most disputes between you and Sent by Moe are decided by a neutral arbitrator, one person or business at a time, instead of by a judge or jury, and that you give up the right to bring or join a class action. You can opt out of arbitration, as that section explains.

What changed on November 1, 2026: we added the arbitration agreement and class-action waiver, a clearer limit on liability and disclaimer, the permission you give us to show what you post or connect, how to report copyright problems, the rules for acceptable use, suspension and termination, and what the printed mailer does and does not include.

What Sent by Moe is

Sent by Moe is a community bulletin board for the towns it mails to. We list local events and local businesses. We don't run the events and we don't provide the services. We introduce you to the people who do.

Who can use it, and where

You can read this site from anywhere. The printed mailer is for addresses in the United States. If you buy from us from another country, you may do so as long as you follow these Terms, and you are responsible for any taxes, duties or laws that apply to you there. You must be 18 or older to buy, to list a business, or to create an account. We don't take orders from, or send payments to, people in countries or regions under comprehensive U.S. sanctions (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine), or anyone on a U.S. sanctions list. We may refuse or cancel an order if we find this applies.

Your account

Give us true, current information and keep it up to date. Keep your sign-in to yourself and your devices secure. You are responsible for what happens under your account, including what teammates you add do there. If you think someone else is using your account, tell us at moe@sentbymoe.com. If you sign up for a business, you confirm you are allowed to accept these Terms for that business, and “you” then means the business too.

Listings are independent

Every business in the directory and every event host on the calendar is an independent participant. Being listed is not an endorsement, a recommendation, or a guarantee by Sent by Moe. Check licenses, get your own quotes, and use your judgment the same way you would with any neighbor. Any deal you make with a business or host is between you and them.

Event details come from hosts

Dates, times, places and prices are supplied by the host or copied from their public listing. They change. Some listings are marked as needing confirmation. Check with the host before you drive over.

Buying a place in the mailer

All prices are in U.S. dollars (USD) and are charged in USD. Your bank may convert them and add its own fees. A purchase is for the listing, Issue and town you chose, under the Sent by Moe Participant Agreement you accept at checkout (or when you bid for a center card). These Terms are part of that agreement. Payment, cancellation, transfers and the Issue schedule for an order are set by the Participant Agreement; if it and these Terms disagree about an order, the Participant Agreement controls. Each town you buy is one ZIP code's mailer, even where the ZIP reaches into more than one municipality. Neighboring ZIPs are separate mailers. Nothing here takes away a right you have by law that can't be waived.

The printed mailer

Sent by Moe sets the Issue schedule and may move, combine, resize or cancel an Issue. Printing, paper, the U.S. Postal Service and our other vendors are outside our control. We don't guarantee a mailing date, a delivery date, delivery to any particular address, how many people see a listing, or any response or result: how many people see your listing, call, visit or buy is up to them, and past results of other businesses are not a prediction of yours. A delay, loss or mistake by a printer, a mail carrier or another vendor is not a breach of these Terms by Sent by Moe.

Offers

A neighbor offer is between you and the business that posted it. That business sets the terms. Sent by Moe does not control an offer, and we decide who gets listed. Questions: moe@sentbymoe.com.

Points, rewards and reviews

Not professional advice

Nothing here is mortgage, legal, medical, tax or financial advice, and reading it doesn't create a professional relationship with anyone. Any mortgage, insurance, real estate or other licensed business that appears in this mailer is a participant, not the publisher, and its licensing disclosures appear on its own listing.

What you post and connect

“Your content” means anything you give us or show through the Service: your listing, profile, logo, photos, headshots, text, offers, events, reviews, messages to other businesses, and the posts of social accounts you connect and choose to show. You keep ownership of your content.

The permission you give us. You give Sent by Moe a non-exclusive, worldwide, royalty-free license to host, store, copy, format, crop, resize, translate, display, publish, print and distribute your content in the printed mailer, on sentbymoe.com, in the app and in our emails, and to show it as part of the Service in our own promotion of the Service. When you connect a social account and turn on posts to show, that includes embedding and displaying those public posts through the platform's own player, with a link to the original. We may let our printers, hosts and other service providers use your content only to provide the Service. This license lasts while your content is on the Service. When you remove content or end your account, it stops for new uses, except that Issues already printed or mailed can't be called back, and we may keep archive copies of past Issues and pages and copies the law or a dispute requires.

What you confirm. Your content is accurate, it is yours to share (or you have permission, including from anyone recognisable in a photo), it doesn't break anyone's rights or any law, and any offer you list is one you honor as stated. Licensed businesses are responsible for their own required disclosures.

What we may do. We may review, edit for length and style, decline, hide or remove any content, and we are not required to publish anything. Nothing hateful, misleading, illegal, or aimed at scamming neighbors. The content policy says what is allowed, how to report something, and how to appeal.

Ideas. If you send us a suggestion or feedback, we may use it without owing you anything.

The business feed and connected accounts

Signed-in businesses can see a feed of posts that other businesses chose to show from their own YouTube, TikTok, LinkedIn, X, Instagram, Threads or Facebook. Those posts play in each platform's own player, name the business and link to the original. Connecting one of those accounts only lets Sent by Moe read your own public posts; it is never a way to sign in to Sent by Moe, and you can turn it off or disconnect at any time. Each platform's own terms also apply to what is posted there.

Zero tolerance for objectionable content. Nothing sexual, hateful, harassing, violent, deceptive, illegal or aimed at scamming anyone may be shown through the feed, and no abuse of other businesses. You can report any post and block any business from the post itself. Reported posts are hidden from the person who reported them at once and reviewed; content that breaks these rules is removed and the account that showed it can be suspended or removed. You must accept these rules before you see the feed. Questions or reports: moe@sentbymoe.com.

We respect copyright and expect you to. If you believe something on the Service copies your work without permission, send a notice to our designated copyright contact: moe@sentbymoe.com, or by mail to Copyright Contact, Sent by Moe, PO Box 4023, West New York, NJ 07093. Under the Digital Millennium Copyright Act (DMCA) the notice must include:

  1. your physical or electronic signature;
  2. the work you believe is copied;
  3. where the material is on the Service (a link is best);
  4. your name, address, phone number and email;
  5. a statement that you believe in good faith the use is not authorized by the owner, its agent or the law; and
  6. a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

If your content was removed after a notice and you believe that was a mistake, you can send a counter-notice to the same contact with your signature, what was removed and where it was, a statement under penalty of perjury that you believe in good faith it was removed by mistake, and your name, address and phone number with your consent to the jurisdiction of the federal court for your address (or New Jersey, if you are outside the United States). We may end the accounts of people who repeatedly infringe. A false notice or counter-notice can make you liable for damages.

Acceptable use

When you use the Service, don't:

Emails from Sent by Moe

We contact you by email as described in the Privacy Policy. Every marketing email has an unsubscribe link. Emails about an order or your account are part of the Service. You agree that agreements, notices and records we give you electronically count the same as ones on paper.

Suspension and termination

We may suspend or end your access, hide or remove your listing or content, or refuse service, if you break these Terms or the Participant Agreement, if we reasonably believe your use puts neighbors, other businesses, Sent by Moe or the Service at risk, if the law requires it, or if we stop offering the Service or part of it. Where it is reasonable and allowed, we tell you why. You can stop using the Service at any time and ask us to delete your account on the privacy request page. What happens to an order already paid is set by the Participant Agreement. The sections on your content license (for archive copies), points, copyright, disclaimers, the limit on liability, indemnity, disputes and the general terms continue after your access ends.

Cookies, pixels and ads

The site uses cookies, advertising pixels and server-to-server reports to count visits and to measure and place our ads on Meta, TikTok, Google, LinkedIn, Microsoft Advertising and Nextdoor. The Privacy Policy says exactly what is collected and sent. You can turn advertising off at any time in Cookie preferences or Do not sell or share my info, and a Global Privacy Control signal does the same. Ads you see on those services are served by them, under their terms.

Other companies' services

Payments are handled by Stripe, maps, embeds and connected accounts by their own platforms, and mail by the U.S. Postal Service. Their own terms apply to what they do, and we are not responsible for them.

Our stuff

The Sent by Moe name, Moe himself, the flyer layout, the app, the site and the writing on them belong to Sent by Moe. Participant logos and headshots belong to those participants. You may use the Service for its normal purpose; that is the only permission these Terms give you to our stuff.

No warranties

The Service, the mailer and everything on them are provided “as is” and “as available.” To the fullest extent the law allows, Sent by Moe disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement and accuracy. We don't guarantee that the Service is uninterrupted, error-free or secure, that listings, events or offers are accurate or honored, or that a mailing produces any particular result. Some states don't allow some of these disclaimers; where that is so, they apply only as far as that state's law allows.

Limit of liability

To the fullest extent the law allows: Sent by Moe, its owners and their members, employees, contractors and agents are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, sales, data or goodwill, arising from the Service, a listing, an offer, an event, a mailing or these Terms, even if told they were possible. Our total liability to you for all claims connected to the Service, the mailer or these Terms is limited to the greater of (a) the amount you paid Sent by Moe in the 12 months before the event that gave rise to the claim, or (b) $100. Nothing here limits liability for fraud, for gross negligence or willful misconduct, or any other liability the law says can't be limited.

Indemnity

If you list a business, post content, list an offer or host an event, you will defend, indemnify and hold harmless Sent by Moe, its owners and their members, employees, contractors and agents from any claim, loss, liability, fine or cost (including reasonable attorney's fees) arising from your content, your offers, your events, your products or services, your dealings with neighbors or other businesses, your breach of these Terms or the Participant Agreement, or your violation of any law or anyone's rights. We may take over the defense of a claim at our own cost, and you will cooperate. You may not settle a claim that affects Sent by Moe without our written consent.

Disputes: arbitration and no class actions

  1. Talk to us first. Before starting an arbitration or a small-claims case, send a written notice of the dispute to moe@sentbymoe.com (or by mail to Sent by Moe, PO Box 4023, West New York, NJ 07093) with your name, your account email, what happened and what you want. Both sides then try in good faith to resolve it for 60 days.
  2. Arbitration. If it is not resolved, you and Sent by Moe agree that any dispute, claim or controversy arising from or relating to the Service, the mailer, these Terms or the Participant Agreement (a “Dispute”) is resolved by final and binding individual arbitration, not in court. The American Arbitration Association (AAA) runs it: under its Consumer Arbitration Rules if you use the Service for personal or household purposes, and under its Commercial Arbitration Rules if you use it for a business (for example as a listed business, an event host or a bidder). The Federal Arbitration Act governs this section. The arbitrator decides every question about the Dispute and about whether it must be arbitrated, except that a court decides whether the class-action and jury waivers below are enforceable. A hearing takes place by video or phone, or in person in the county where you live (for a consumer) or in Bergen County, New Jersey (for a business). Fees follow the AAA rules; under the Consumer Rules your share of the fees is limited as those rules provide. The arbitrator may award the same individual relief a court could, and only to the person bringing the claim.
  3. Small claims and urgent relief. Either side may instead bring an individual claim in small-claims court (in New Jersey, the Special Civil Part's small claims section) if it qualifies there. Either side may also ask a court for an order to stop infringement or misuse of intellectual property, scraping, or unauthorized access to the Service.
  4. No class actions, no jury. You and Sent by Moe may bring claims against each other only individually, not as a plaintiff or class member in any class, collective, consolidated or representative proceeding, and the arbitrator may not combine more than one person's claims. You and Sent by Moe each give up the right to a jury trial. If a court finds this paragraph unenforceable for a particular claim or remedy, that claim or remedy (and only that one) is separated out and decided by a court after the individual arbitration of the rest, and this arbitration section does not apply to it.
  5. 30-day right to opt out. You can opt out of this arbitration agreement by emailing moe@sentbymoe.com with the subject “Arbitration opt-out,” your name, the email of your account and a sentence saying you opt out, no later than 30 days after you first accept these Terms. If you had an account before November 1, 2026, you have until 30 days after that date. Opting out changes nothing else in these Terms, and it does not cancel an earlier arbitration agreement you made with us.
  6. Court. A Dispute that is not arbitrated (because you opted out, it is a small-claims case, or it was separated out above) is decided only by the state or federal courts sitting in Bergen County, New Jersey, and you and Sent by Moe agree to their jurisdiction, and to a trial without a jury.
  7. Changes to this section. If we change this section, the change does not apply to a Dispute you told us about in writing before the change was posted.

New Jersey law

These Terms are governed by New Jersey law, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act for the arbitration section. If you are a consumer outside the United States, this doesn't take away the protections that the mandatory consumer law of your own country gives you. Nothing in these Terms limits a right you have under New Jersey law that can't be limited by agreement.

Changes to these Terms

We may update these Terms. The updated Terms are posted here with a new effective date. When a change matters, signed-in businesses also see a notice on sentbymoe.com and in the app, or get an email. If you keep using the Service after the effective date, you accept the updated Terms. If you don't accept them, stop using the Service. A change does not alter an order already accepted, except as the Participant Agreement allows.

General

Contact

Sent by Moe, PO Box 4023, West New York, NJ 07093. moe@sentbymoe.com. See also our Privacy Policy and the content policy.