My proof link did not open

If the proof page says it could not open your card, try these steps.

Try again

Reload the page. The page may have lost its connection.

Use your portal

1. Go to sentbymoe.com/portal.
2. Enter your email and the 6-digit code.
3. Open your card from there.

A link from the app

Links from the app can expire. If you see that message, sign in on the page, or open the page from the app again.

Still stuck?

Reply to the email that came with the proof. Or use the Support page. Tell Moe the business name and the town.