What to include in your request
A few details make a request easier to read.
A short, clear message helps the person reading it. Include these things.
Who you are
- Your name.
- The email address you use to sign in.
- Your business or organization name, if you have one.
What you need
- One sentence about what you want, such as "change my phone number on my card".
- The town or ZIP code involved.
- The link to the page, if you have it.
If something is not working
- What you tapped or clicked.
- The message you saw, word for word if you can.
- Whether you were on the website or in the app, and what phone or computer you used.
What to leave out
Do not send a password, card number or bank number. Sent by Moe has no passwords to send. You sign in with a code.
Ready? Go to the Support page.
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More in Getting started
- What is Sent by Moe?Sent by Moe is a community mailer with a local events calendar and local businesses.
- Is Moe free?The mailer and the website are free for the people who get them.
- Find your town's pageScan the code on your mailer or type your ZIP code.
- Change your ZIP or townUse the change option on the home page to pick another ZIP.
- My ZIP covers more than one townEach ZIP is its own mailer, even if the ZIP reaches into more than one town.