Common questions
31 articles
- How much does a spot cost?Each town has its own price per spot, per Issue.
- When does my mailer mail?An Issue is ready to print once the businesses on it cover the cost of the mailing.
- How does the center bid lower my price?A center-square bid can lower every other spot's price for that Issue.
- How do I get on the mailer?Join, wait for Moe's approval, then Get a spot and pay on sentbymoe.com.
- How do I pay?By card on sentbymoe.com. The app opens the Review and pay page.
- Why is my card not in the town's directory?A town's directory shows businesses with a paid Issue there now or coming up.
- Can I cancel?Before you pay, close the checkout and nothing is charged.
- Is Moe free for neighbors?Yes. The mailer, the website and the neighbor app are free.
- How do I connect with or follow someone?Tap Connect on their card or post, then pick what you want to do.
- Someone asked to meet me. What do I do?Open Requests and tap Yes, let's meet or Not now.
- How do I move between people in Meet?Finger left for the next person, right for the previous, up and down for their posts.
- How do I get my posts in Network?Add or connect your social accounts and switch on Show my posts.
- Why can't I see a screen yet?Some screens open as you use Moe. A locked screen says what opens it.
- Who can see my profile?Your card is public once it is live; a private card is seen only by the businesses Moe lets see it.
- Can I keep my profile private?Private profiles are set by Moe.
- How do points work?A goal of 50 points a week and a minimum of 15 that keeps your streak.
- What are Neighbor, Regular and Anchor?Levels from your streak. Each adds people to meet and a badge.
- How do I add a town?In the Mailer tab, tap ⋯ and Add a town.
- How do I block or report someone?In Meet, use ⋯ and Report or block. On a business page, use Report this listing.
- How do I change my card on the mailer?Settings, then Card, in the app; the Card tab in the portal.
- How do I change the card I pay with?Type the card you want on the checkout page each time you pay.
- How do I delete my account?Settings, Account, Privacy & security, then Delete my account.
- How do I sign in?Enter your email and type the 6-digit code Moe emails you.
- How do I change my sign-in email?Settings, Account, Sign-in email, then confirm the code.
- What is the center square?The 40th place on the mailer, won by auction one Issue at a time.
- Where do I see who contacted me?The Leads tab in the app, and Leads on the website, list messages, RSVPs, offer claims and card visits.
- How do I put an event on the calendar?Tap Submit an event on your town's page. Community events go on free.
- How do referrals work?Share your link. When a business you sent pays its first order, you earn a reward.
- How do I stop emails from Moe?Use the unsubscribe link, or Email settings in the app.
- How do I contact Moe?Open Help in the app, or use the Support page.
- How do I see my town the way neighbors do?Tap Your business, the switch at the bottom left. Tap it again to come back.
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